What you get
- A dedicated team that works only on your work, inside your tools, processes and security policies.
- Named leadership: a practice lead accountable for delivery, quality and the team's growth.
- Everything around the team handled: legal entity, premises, payroll, statutory compliance, equipment, IT security and continuity.
- KPIs and service levels agreed before go-live, reported monthly and reviewed with your leadership every quarter.
- Knowledge that stays with you: documented procedures, runbooks and architecture records belong to you.
How it works
- Assess. We review the function you want to build or move: scope, volumes, systems, skills and risks.
- Design. We agree the team shape, ownership matrix, tooling, KPIs, service levels and governance cadence.
- Build. We hire the leads first, then the team, and run knowledge transfer with a supervised parallel run.
- Operate. The team delivers to the agreed service levels, with weekly, monthly and quarterly reviews.
- Optimise. A prioritised improvement backlog: automation, stronger controls and a wider scope as trust grows.
What a capability centre can own
- Technology: site reliability engineering, cloud and platform engineering, DevOps, data and AI, product and mobile engineering, and managed operations. See Technology & Digital.
- Finance and audit: ACCA-qualified audit support, accounts payable and receivable, record to report and controls. See Finance & Audit.
Built for regulated environments
Our teams already run regulated, high-transaction work, including a multi-year SRE and DevOps programme for one of India's largest NBFCs and international audit and finance operations for one of Japan's largest banks. Security, data protection and audit rights are written into the engagement from the start. See our case studies.
A path to ownership
GCC as a service can include an option to convert to build-operate-transfer, so you can take the centre in house once it has proved itself. The terms are agreed before you sign, not negotiated later.
Who it suits
- Mid-size companies setting up their first capability centre.
- Large enterprises adding a new function or skill set quickly, without a new entity.
- Leadership teams that want to prove the model on one function before committing to a captive build.
For a side-by-side comparison of the models, read GCC as a service or build-operate-transfer.
Frequently asked questions
What is GCC as a service?
A dedicated, long-term team that works only for you under your standards and KPIs, while a partner provides the legal entity, premises, hiring, compliance and day-to-day operations.
How is GCC as a service different from outsourcing?
With outsourcing, the vendor decides how the work is done. With GCC as a service, the team is dedicated to you and works inside your processes, tools and governance, and the knowledge belongs to you.
Can we take the centre in house later?
Yes. The engagement can include an option to convert to build-operate-transfer, with the terms agreed before you sign.
Which functions can it cover?
Technology functions such as SRE, cloud, DevOps, data and AI, product engineering and managed operations, and finance and audit functions such as accounts payable, receivable, record to report and audit support.